SmartServe Ontario Practice Exam

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Are licensees required to charge for delivery of liquor?

Yes, it is mandatory
No, it is optional
Only on weekends
Not until 2024

The correct answer is: No, it is optional

The requirement regarding charging for the delivery of liquor can vary based on specific regulations and the policies of individual establishments. In this context, it is generally accepted that licensees have the discretion to determine whether or not to charge for delivery services. Therefore, it is optional for them to decide to implement a delivery fee based on their business model and customer preferences. This flexibility allows licensees to create promotions or offers that could enhance customer experience, especially in a competitive market. Establishments may choose to absorb delivery costs as a marketing strategy or opt to charge for the service to recover expenses. This understanding is essential for those involved in the service industry, ensuring that they can adapt to customer needs while complying with legal standards.