SmartServe Ontario Practice Exam

Can a customer be informed about diluted drinks served at a licensed establishment?

1. Yes, if requested

2. No, it's not required

3. Only if the drink is weak

4. Yes, for upscale cocktails

The correct answer is: No, it's not required

The situation regarding informing customers about diluted drinks in licensed establishments is important for maintaining transparency and ensuring customer satisfaction. In general, there is no legal obligation for a licensed establishment to inform customers about whether drinks have been diluted or not unless a customer specifically asks for clarification. The rationale behind this is rooted in the notion of customer choice and the establishment's discretion in how they prepare and serve their beverages. While it is good practice for establishments to be honest about their drink offerings, there is no regulatory requirement enforcing them to disclose such details proactively. Therefore, this aligns with the concept that, unless the customer inquires, the establishment is not obliged to provide this information. Other options imply conditions under which information might be shared that do not reflect the broader principle of disclosure obligations within the hospitality industry, which generally does not specify an obligation in these contexts.