SmartServe Ontario Practice Exam

Which of the following behaviors should a server monitor for signs of intoxication?

1. Consumption rate of non-alcoholic beverages

2. Server's own alcohol consumption

3. Guests' speech patterns and coordination

4. Guests' emotional state only

The correct answer is: Guests' speech patterns and coordination

Monitoring guests' speech patterns and coordination is essential for assessing signs of intoxication. As a server, being attentive to how a guest is speaking—such as slurring words or having difficulty articulating their thoughts—can provide clear indicators of their level of intoxication. Similarly, observing physical coordination, like how well they walk or balance, can reveal if they might be over the legal limit for alcohol consumption. Assessing only one aspect of behavior, such as emotional state, is insufficient because intoxication can manifest in various ways, including through speech and physical control. While it is beneficial to be aware of a guest's overall demeanor, this alone does not provide a comprehensive picture of their intoxication level. Monitoring a server’s own alcohol consumption or the rate at which guests are consuming non-alcoholic beverages is also important, but these factors are not direct indicators of a guest's intoxication. Instead, the focus should remain on the guests’ behaviors, particularly in terms of communication and physical abilities, to ensure responsible service and adherence to safety protocols.